By default, users should dial prefix '9' when make outgroup calls. For some customers, it is not useful and they hope to dial outside numbers directly without prefix '9'.
For example, we want to dial "13xxxxx" and route these calls to outside through external lines directly. In Cloud-MSS account, we can configure the system with following steps:
Step 1: Please click menu "Data / System / Basic". In this configuration page, please remove "outgroup call prefix" and keep it blank, then click button "update" to save your modification.
Step 2: Please click menu "Dial plan / Analyze called number" and add a new record with following values:
Called number prefix = 13
Route type = external line
Then, when we dial "13xxxx", the calls will be sent to outside through external line directly.